MyMentraMyMentra
Support

How can we help?

Answers to the questions we hear most, plus a way to reach us directly if you're still stuck.

Common problems

The issues most students run into, and the fastest fix.

I never got a confirmation email

Check your spam folder first, it usually lands there. Still nothing after a few minutes? Go back to the sign-up page and try creating your account again with the same email and password, that resends the confirmation link. A "Resend confirmation email" link also appears right there once you've signed up. Still stuck? Tell us below and we'll sort it out.

An AI tool says I've used my free limit

Each tool has its own free allowance (numbers below). Pro raises all of them at once.

I paid but don't have Pro access

Usually just a few minutes of processing lag. Past 15 minutes, email us the address you paid with and we'll sort it.

My saved results look wrong or missing

Results follow your account, not your browser. Make sure you're signed into the account you used before, especially on a new device.

A page feels stuck or won't load

Hard refresh first. Still stuck? Sign out and back in, since a stale session is the usual culprit.

I want to cancel or delete my account

Both live in Settings, under Subscription and Danger Zone. Full details below.

Frequently asked

Everything else, in more detail.

Go to Settings → Subscription and hit cancel. You keep Pro until the period ends, then nothing more gets charged.
Go to Settings → Danger Zone. This wipes your profile, results, and roadmap for good, so cancel your subscription first if you might come back.
Profile review, the AI shortlist, and the essay checker each give you one free run. The essay coach and the roadmap are Pro-only. Dashboard, opportunity feed, and study plan are unlimited for everyone. Pro unlocks the coach, the roadmap, and higher limits on the rest.
Your results live on your account, not your device. This usually means you signed in with a different email, or Google instead of email/password. Sign back in with the account you started with.
Yes. We only use your email to send updates, never shared. Details in the Privacy Policy.
Your account email, the page you were on, and what you expected to happen. If you have a screenshot, email it over and it usually solves things much faster.

Still stuck?

Tell us what's going on and we'll get back to you personally, usually within a day.

Type of issue

Fill in at least one so we can get back to you.

Prefer email? Write to adiletbekmolda61@gmail.com directly.